General Douglas Mac Arthur, military governor of post-war Japan, took Deming with him to rebuild the war-ravaged island nation. The Japanese took Deming’s advice quite seriously, and used his methods for preventing the manufacture of defective products. What followed in the ensuing decades is well known. Deming was considered as father of Japanese revival.

 

The Japanese dominated every market they chose to enter – steel, electronics, cameras, watches, automobiles, shipbuilding and several others. The Japanese made additional contributions to what Deming started. Taguchi and Ishikawa developed the problem solving techniques, short run economies and team-working. Over the years many other concepts like Kaizan, Kanban, SMED, JIT etc came up for the pioneering use of the Japanese. In the 1970s Philip Crosby proposed the concept of Zero Defect, which took the US by storm.

 

The concept of Total Quality Management was born in the nineties, encompassing the works of Deming, Juran, Crosby, Taguchi, and others. TQM emphasises a number of concepts like-

Ø      Sustained management commitment

Ø      Prevention of defects & corrective actions

Ø      Focus on customers’ requirements and expectations

Ø      Universal Quality Responsibility

Ø      Statistical techniques

Ø      Quality measurements

Ø      Continuous improvement

Ø      Team-working synergy

Ø      Employee involvement and empowerment

Ø      SPC & Process Control

Ø      Bench-marking

Ø      Low inventory management

Ø      SCM & Supplier integration

Ø      Training   ETC.       

 

PROGRAMME MODULES –

 

 

This is also a regular programme for IIPE both at Bangalore and Chennai.