Introduction:

Customer Complaints & QMSs

Definitions: Process, Capability
Definition of Machine/Process Capability Study
Cross Functional Teams, FMEA & APQP Actions

Customer satisfaction & Value creation

Correction & preventive actions

SQC & SPC – brief history

QMSs & three vital documents

Stage - I:

Process Delineation - Machine Definition 
Dissecting the Machine into Functional Characteristics
Types of Data: Attribute and Variable
Control Charts & Scales of Measurement
Cause and Effect Diagrams, Brainstorming, Pareto Diagrams

Prevention & Control of Defects

Introduction to Nomal Distribution

Process variations & product quality

Stage - II:

Metrology Characterization - Accuracy, Precision
Gauge Repeatability and Reproducibility Studies
GR&R Short Method, GR&R Long Method

Stage - III:

Capability Determination - Machine Definition
Descriptive Statistics
Normal Distribution, Standard Normal Distribution
Machine and Process Potential - Cp
Machine and Process Capability Index - Cpk
Performance Indices – Pp, Ppk

Principle of Six Sigma
Short and Long Term Capability Studies

Stage - IV:

Optimization - Reducing Process Variability
Experimentation - An Iterative Process
Factors or Independent Variables
Control - Preventive Control
Variable Control Charts
Standard Worksheets and Forms